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Dealership University Course Library–
Powersports Professional Selling

Telephone Selling Package
This package is the total telephone selling package.  Train your sales team in how to get as much as 30% of your walk-in customers back, just by following up with them on the telephone. This package includes all 9 of our telephone technique courses, which are:

bullet Overview
bullet Enthusiasm
bullet Introduction
bullet Phone Number
bullet Interview
bullet Worksheet
bullet Call Back
bullet Appointment
bullet Prospecting

Upon completion of these courses you will learn:
bullet Purpose of the worksheet
bullet Importance of proper documentation
bullet How to keep track of quotes
bullet Handling Trade-In opportunities
bullet How to give yourself a raise
bullet Importance of first impressions
bullet Attitude
bullet The 80/20 Rule
bullet The One Degree Factor
bullet Take a breath and smile
bullet Tone, Speed & Enunciation
bullet The importance of proper telephone techniques
bullet How to develop rapport over the phone
bullet How to gain control of the call
bullet Making an impact
bullet Calling customers by their name
bullet How to portray a professional image
bullet False Evidence Appearing Real
bullet Techniques for handling the price shoppers
bullet Features & Benefits callers
bullet Supply & Demand caller
bullet Importance of fond farewell

      

bullet Importance of the interview
bullet Open-ended ascending questions
bullet Closed-ended descending questions
bullet Listening with the intent to respond
bullet Listening with the intent to understand
bullet Powersports industry specific scripts
bullet How to set yourself apart from the competition
bullet The four steps of the call back
bullet Call back methods
bullet Time is of the essence
bullet Handling objections scripts
bullet Methods of getting an appointment
bullet Know your customers
bullet The "Six Objections Principle"
bullet The "One of Eight Theory"
bullet Don’t be negative
bullet To start broad and get specific with appointment times
bullet The "Five P Rule"
bullet How to memorize scripts
bullet Get referrals
bullet Follow Up like a pro
bullet Meet new prospects
bullet Great scripts

   Much much more…

    $495.00
     SKU# PKG03 

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