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Dealership UNIVERSITY News

Wednesday July 20, 2005

 

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Back to the Basics

Telephone Courses

Step 1: The Welcome

The first step to the sale is to make the customer feel welcome. This may seem obvious yet it’s amazing just how many small details should be considered when welcoming a customer into the dealership. 

First Impressions - Did you know that a customer will form their impression of you within 30 seconds?

READ ARTICLE

Buying Strategies

Did you know…

90% of customers that visit a
   dealership's Sales department and leave
   without purchasing are never contacted!

40% of those customers would come
    back in with a simple follow-up!

65% of customers that come back in
   to the Sales department will purchase!

Finance & Insurance Courses

Walk-In Traffic Courses

Parts & Accessories Courses

Dealership University
145-B N. Main Street
Jonesboro, GA 30236
(877) 242-4472