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Newsletter Archives |
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Dealership University
NEWS |
Today is
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To watch
'P&A Developing Rapport'
click here
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At one time or another,
we are all customers, and like to feel appreciated …
even valued. Remember how important you felt the first
time you visited someone's office, and the person behind
the desk called his secretary to tell her to hold his
phone calls while the two of you were in the meeting?
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SALES DEPARTMENT
WALK-IN TRAFFIC COURSES
TELEPHONE COURSES
PROSPECTING course
FINANCE & INSURANCE COURSES
PARTS DEPARTMENT
BUYING STRATEGIES
INVENTORY CONTROL
INVENTORY COUNTING PROCEDURE
MERCHANDISING
RECEIVING
SUGGESTIVE SELLING
SPECIAL ORDER STORAGE SYSTEM (S.O.S.S.)
SERVICE DEPARTMENT
SERVICE DEPARTMENT 101
COMPLAINT CAUSE CORRECTION |
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ON-SITE WORKSHOPS
“I’ve been in this industry for over 15 years and
I’ve attended many seminars and workshops. This is
the most powerful one that I’ve ever seen!”
Brian Vaughan – Sales
Manager of Honda Winston-Salem
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Did
you know…
It
doesn’t take a ten-minute conversation to develop
rapport with your customers! Your team members in each
department can find common ground just by simply asking
a few good questions.
Motivational Quote
"Individual commitment to a group effort — that is what
makes a team work, a company work, a society work, a
civilization work."
-
Vince Lombardi
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“Dealership University has helped our dealership excel
at selling all of our products and services. The
on-line courses are simple for every team member to
access and the on-line management tools help me to
monitor their success. I would recommend your services
to any dealership that is looking for training that will
challenge their team members and is fantastic to work
with. Thanks again! We really appreciate it.”
Kyla Kaetzel - Maverick
Motorsports Group, LLC
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