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Newsletter Archives	Dealership UNIVERSITY News	Today is
AUDIO TIP To listen to How to handle price on the showroom floor, click the play button.	Maintaining Your Telephone Handling Skills	SALES DEPARTMENT WALK-IN TRAFFIC COURSES TELEPHONE COURSES PROSPECTING course FINANCE & INSURANCE COURSES
	Almost every month we talk in some form of the importance of professionally handling the telephone. So why do we continue to review this subject over and over? Is it really that important? The answer is YES! Read Article

INDUSTRY PROVEN DETAILED COURSES FOR EVERY DEPARTMENT IN YOUR DEALERSHIP ! Additional Services AUDIO CONFERENCES CUSTOM COLLEGES WORKSHOPS	Did you know… 65% of salespeople don’t ask for the sale! 80% of customers say 'yes' after saying 'no' 3 or 4 times! New information = new decision It is very difficult to change a persons mind. Instead of trying to change a customer’s ‘no’ decision, simply provide them with new information that will cause them to make a new decision!	PARTS DEPARTMENT BUYING STRATEGIES INVENTORY CONTROL INVENTORY COUNTING PROCEDURE MERCHANDISING RECEIVING SUGGESTIVE SELLING SPECIAL ORDER STORAGE SYSTEM (S.O.S.S.)
	Motivational Quote	SERVICE DEPARTMENT SERVICE DEPARTMENT 101 COMPLAINT CAUSE CORRECTION
	"The difficult can be done immediately, the impossible takes a little longer." - Army Corp of Engineers

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